INFORMATION NOTICE ON THE RIGHT OF WITHDRAWAL AND RETURN OF FAULTY AND NON-CONFORMING GOODS

Right of Withdrawal

You are entitled to withdraw from the contract, without stating a reason, within 30 days from when you or any appointed third-parties (i) receive the product or (ii) if several products on one order are delivered separately, from the date the last product was received.

To exercise this right, you can send an explicit declaration to Triboo Digitale, with registered office in Milan, VialeSarca 336 Edificio Sedici, using the contact form or email address customercare@duvetica.com, stating your intention to exercise your right of withdrawal and following the instructions provided in the withdrawal confirmation email you will receive from Triboo Digitale.

The packaging will be sent to:

Triboo digitale Srl c/o TWS

Via Caduti di Nassiriya 5/abcd

Monza MB

20900

IT

 

To meet the withdrawal deadline, it is sufficient for you to submit your request form before the withdrawal period expires.

The direct cost of returning the goods will be offered by Duvetica using our courier (UPS).

If the you choose a different courier from UPS, the cost of the service and the potential custom duties will be at your expense.

If you withdraw from this contract, we shall refund all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which Triboo Digitale receives your decision to withdraw from this contract. We will carry out such refunds using the same means of payment as you used for the initial transaction, unless you request the refund via a different means of payment, in which case you will be charged for any additional fees incurred as a result of your choice of such means. We may withhold the refund until we have received the returned goods or you have supplied evidence of having despatched the goods, whichever is the earliest.

 

Return due to defect or nonconformity

If the Consumer receives incorrect or damaged products, the same is obliged to report any defects or non-conformities within and no later than 2 (two) months from detection.

Notwithstanding the above deadlines, it is possible to report defects and non-conformities of the product within the first 14 days from receiving the product sending an email to our Customer Care Service at customercare@duvetica.com, following the instructions provided on the form itself.

 After 14 days from receiving the products, the Consumer can nevertheless report the defect and/or non-conformity detected within the aforementioned deadline of 2 (two) months from detection, sending an email to our Customer Care Service at customercare@duvetica.com, following the instructions provided in the same.

 We reserve the right to assess the defects and/or nonconformity you reported and, having carried out quality control tests in order to assess whether the product does not in fact conform, shall respond by email to the address you provided when registering with the site or placing the order. If a defect or nonconformity is detected, the Consumer is entitled to have the product repaired or replaced if specifically requested; if such remedies are not feasible or excessively expensive, and in all other cases foreseen by the law, the Consumer shall receive a refund for the price you paid, using the same payment method used during the initial transaction.

 In the case of returned products for which a defect and/or nonconformity has been detected within the above terms and conditions, we shall pay the shipping costs incurred to return the product and, in the case of a repair or replacement, to return the repaired or replacement product. For further details and information please refer to the general conditions of sale you accepted the moment you purchased the product(s) from our website.