The product page contains a brief description of its composition.

Please contact the store where you made the purchase for items purchased at stores or other online resellers. For purchases made at www.duvetica.com, please contact us at customercare@duvetica.com

To register, simply input the requested information at the following link and choose a password. Registration is simple and free of charge; registered users can save their favourite products in the Wish List and access all information concerning orders and returns.

No, you don’t to register in order to purchase on the shop, however you won’t be able to visualise the placed orders in your private area.

Purchasing at www.duvetica.com is quick and easy.

Simply click on the item you wish to purchase to access the relative product sheet and display all detailed information about it. Click 'Add to shopping bag’ to add it to the cart. You will be automatically linked to the first page of the cart where you can decide whether to complete the purchase or continue shopping, browsing other items.

If you decide to continue shopping, you will see the 'cart’ image with its content while browsing, in addition to the total amount of your shopping.

At the end of your shopping, place the order by clicking on 'Check out’.

Please note that you can edit the quantity of the items you wish to purchase or remove them, in the first page of the cart.

If you wish to complete the purchase, you can login if you are a registered user or register to the website if you haven't yet done so. You can complete the purchase also without registering. You will be prompted to enter a shipping and invoicing address. In the following phase, you can choose among the available payment methods (cash on delivery, credit card, paypal or bank transfer). In conclusion, you can select the shipping method that you prefer.

Payment is completely secure, since credit card details are protected against non-authorised access by third parties, through coded transfer of SSL data ('SecureSocketLayer').

In conclusion, after the transaction has been verified, you will receive a confirmation email of your purchase.

Not at all. You can make all the tests that you wish and decide not to complete your order even if you input products in the shopping bag.

The ‘promotional code” is a discount coupon that is offered to you in order to take advantage of special promotions. The conditions to obtain said code will be notified to you via Newsletter during particular events. If you have the code, simply insert it in the field that you will find in the order check-out page: the discount will be calculated and displayed automatically. Please make sure the discount has been applied before concluding your purchase.

Moreover, please note that promotions and discounts cannot be combined in some cases or are not valid for certain product categories; check the promotion terms in the pertinent email.

Once you place the order, it is no longer possible to edit or cancel it. You can withdraw from it after the products have been delivered. To return the items in the event of withdrawal, see the instructions contained in our Returns & Refunds page.

Login your Account to check the status of your order: see all useful details in item "my orders". Please note that the Customer Care staff is available to provide additional information.

Returning a product is easy and quick, visit our Returns & Refunds page.

No, products cannot be returned at physical sales points.

We are sorry but it is not possible to exchange items purchased on our store. If you wish, you can return the products and we will issue a refund; afterwards, you can place a new order for the correct item. Please follow the instructions contained in the Returns & Refunds page to return your purchase

All returned items will be refunded as soon as possible and in any case, within fourteen days from the date our warehouse receives the shipment. Please note that refund may take up to seven working days according to your bank's processing times.

All returned items will be reimbursed on the payment tool used for purchase (credit card, pre-paid card, paypal, etc.) or through bank transfer (in case of payment through bank transfer).

In case of payment through cash on delivery, please indicate your bank details on which to issue the refund during the return procedure.

The shipping costs of returns are borne by the customer. In case the items received are defective or you have
received a wrong item, the returns are free. For more information visit the Returns & Refunds page.

The welcome promo code cannot be used a second time as it is valid only for one purchase.

Yes, you can shop online at the Duvetica website.

All deliveries will be carried out as normal. Due to the exceptional circumstances of these current weeks, delivery times may vary. We apologise for any inconvenience, our staff are doing everything possible to manage online orders in the best way they can.

Yes, the RMA service is available. Visit the “Returns & Refunds” section for further information.

Health authorities confirm that receiving parcels is safe. You can find more information on the World Health Organisation website. The delivery procedures are constantly adapted based on the instructions of the competent authorities.